Terms & Conditions

1. Payment Authorization

By submitting your payment through our secure link, you authorize Tanuren Restaurant to charge your provided payment method for the specified amount. This includes:

• Food and beverage purchases
• Reservation deposits (if applicable)
• Event bookings or catering orders
• Any applicable service charges or taxes

2. Payment Confirmation

• Upon successful payment, you will receive confirmation via email, Text or WhatsApp.
• Please keep the confirmation for your records as proof of payment.
• In case you do not receive confirmation within 1 hour, contact us immediately.

3. Security

• All payments are processed using secure, encrypted gateways via our authorized payment provider.
• Tanuren Restaurant does not store your card information.

4. Refund and Cancellation Policy

• Dine-in/Takeaway Orders: Once payment is processed, it is considered final. Refunds are not issued unless the order is cancelled within 5 minutes.
• Event/Catering Payments: Cancellation with refund is allowed only if made at least 48 hours in advance. Refunds (if applicable) are issued to the original payment method within 7–14 business days.
• No refund will be made for a change of mind or delayed pick-up.

5. Disputes and Chargebacks

• If you believe an amount was charged in error, contact us at:
  📞 971507096363
  📧 [email protected]
  within 3 days of the transaction.
• We will do our best to resolve the issue amicably before any chargeback is initiated.

6. Link Expiry and Validity

• Payment links are valid for a limited time only. Expired links must not be used and are not honored.
• Do not share the link with third parties unless instructed by Tanuren staff.

7. Fraudulent Transactions

• Any fraudulent activity will be reported to relevant authorities.
• We reserve the right to block future transactions from suspicious accounts.

8. Modification of Terms

• Tanuren Restaurant reserves the right to update or modify these terms at any time without prior notice. Continued use of the payment link constitutes acceptance of the revised terms.